Refund & Shipping Policy
Last updated: 2026
Shipping & Delivery
We deliver across Pakistan. After you place an order, our team will contact you by phone or WhatsApp to confirm delivery details. Delivery timelines vary by city and are typically communicated at the time of confirmation. Delivery charges, if applicable, will be confirmed before dispatch.
Order Tracking
You can check your order status anytime using your Order ID and phone number on our Track Order page.
Returns
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery via WhatsApp or phone with your Order ID and photos of the issue. We will arrange an inspection and, where applicable, a replacement or refund.
Refunds
Approved refunds for Cash on Delivery orders are processed via bank transfer or mobile wallet (JazzCash/Easypaisa) to the details you provide, typically within 7–10 business days of approval. Products must be unused, in original packaging, and accompanied by proof of purchase (your Order ID) to be eligible.
Non-Returnable Situations
Products that have been installed, used, or damaged due to misuse are not eligible for return unless the issue is a manufacturing defect. Change-of-mind returns after installation are handled on a case-by-case basis.
Contact Us
For any shipping or refund questions, reach out via the contact details listed in our website footer — we're happy to help.